---
title: "Feedback Agent Template | TheDouble"
description: "The Feedback Agent helps product teams collect honest customer feedback through a quick, natural chat, using an AI feedback agent to route."
url: https://thedouble.ai/agent-templates/feedback-agent
---

Agent template

# Feedback Agent Template

The Feedback Agent helps product teams collect honest customer feedback through a quick, natural chat, using an AI feedback agent to route happy and unhappy users to the right follow-up.

[Use This Template](https://thedouble.ai/auth/signup) [All templates](https://thedouble.ai/agent-templates)

## About this Feedback Agent Template

The Feedback Agent template is a conversational assistant designed for product teams to gather structured feedback about their products or services. It uses a short scored questionnaire to capture customer opinions, then conditionally routes happy and unhappy users to different follow-up emails. With this template, businesses can turn scattered opinions into actionable feedback, using Google Sheets to log and analyze responses. The Feedback Agent template makes it easy for teams to collect and act on customer feedback, improving their products and services.

### Common Use Cases for this Template

Post-purchase reviews

Post-purchase feedback collection

Product testing feedback

Product testing and user research insights

Customer experience survey

Customer experience and satisfaction surveys

User research insights

User feedback and review collection for improvement

### What's included in the Feedback Agent Template

-   A short scored survey that branches happy and unhappy customers automatically
    
-   Conditional routing to different follow-up emails based on user feedback
    
-   Integration with Google Sheets to log and analyze feedback data
    
-   Dynamic email responses to users based on their feedback score
    
-   Optional email collection for follow-up communications
    

### Frequently asked questions

**Who can use this template?**

The Feedback Agent template is designed for product teams and businesses looking to collect structured customer feedback and improve their products and services.

**How does the agent handle negative feedback?**

The Feedback Agent template uses conditional routing to send unhappy users to a follow-up email that acknowledges their concerns and promises further action, helping to prevent churn and improve customer satisfaction.

**Where is the feedback data stored?**

The Feedback Agent template logs all feedback responses to Google Sheets, making it easy for teams to analyze and act on customer opinions.

**Can I customize this template to fit my specific needs?**

Yes, the Feedback Agent template is a workflow on theDouble.ai, and you can edit almost anything after installing it, including questions, routing, messages, and allowed integrations, to tailor it to your business's unique needs.

**How do I install and start using this template?**

To install the Feedback Agent template, click 'Use this template' on this page while signed in to your theDouble.ai account, or find it in the Templates section of the Workflows tab, then install and adjust the workflow to fit your needs before going live.

Details

Type

Survey & Feedback AI Agent

Category

Research, Feedback

Setup time

<3 minutes

Price

Free

How to set up

1.  Install the template
    
    Click 'Use this template' to install the Feedback Agent template on your Double
    
2.  Configure the questionnaire
    
    Set up the scored questionnaire to collect feedback from your users
    
3.  Connect to Google Sheets
    
    Link your Google Sheets account to log and analyze feedback data
    

Ready to deploy?

Install the Feedback Agent template now

[Use This Template](https://thedouble.ai/auth/signup)

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