--- title: "General Inquiry AI Agent Template | TheDouble" description: "The AI business agent — The General Inquiry AI Agent delivers support and answers common questions, providing a structured questionnaire to collect issue." url: https://thedouble.ai/agent-templates/general-inquiry-ai-agent --- Agent template # General Inquiry AI Agent Template The General Inquiry AI Agent delivers support and answers common questions, providing a structured questionnaire to collect issue details and escalate complex cases to your team with full context, as an AI business agent. [Use This Template](https://thedouble.ai/auth/signup) [All templates](https://thedouble.ai/agent-templates) ## About this General Inquiry AI Agent Template The General Inquiry AI Agent template helps customer service teams handle general inquiries by providing support and answering common questions from a knowledge base. It collects issue details with a structured questionnaire and escalates complex cases to the team. Built for customer service teams, the General Inquiry AI Agent template streamlines the process of handling customer inquiries, making it easier to provide timely and effective support. ### Common Use Cases for this Template Common Questions Answer frequent questions with a knowledge base Issue Escalation Collect issue details with a structured questionnaire Knowledge Base Escalate complex cases to the support team Customer Feedback Log customer interactions to Google Sheets ### What's included in the General Inquiry Agent Template - Answers frequent questions with a knowledge base - Collects issue details with a structured questionnaire - Escalates complex cases to the support team - Logs customer interactions to Google Sheets - Provides dynamic responses to common inquiries ### Frequently asked questions **Who is this template for?** This template is designed for customer service teams to handle general inquiries and provide support to their customers. **How does the agent handle complex cases?** The General Inquiry AI Agent template escalates complex cases to the support team with full context, ensuring that customers receive timely and effective support. **Where are customer interactions stored?** Customer interactions are logged to Google Sheets, providing a centralized record of customer inquiries and support requests. **Can I customize this template?** Yes, this template is a workflow on theDouble.ai, and you can edit almost anything after installing it, including questions, routing, messages, and allowed integrations, to fit your specific customer support needs. **How do I install this template on my Double?** To install this template, click 'Use this template' on the template page while signed in, or find it in the Templates section of the Workflows tab, then install onto your Double and adjust the workflow as needed before going live. Details Type Intake & Form AI Agent Category Customer Support Setup time <3 minutes Price Free How to set up 1. Install Template Click 'Use this template' to install the General Inquiry AI Agent on your Double 2. Configure Questionnaire Set up the questionnaire to collect relevant issue details from customers 3. Connect Google Sheets Link your Google Sheets account to log customer interactions and issue details Ready to deploy? Use this template to streamline your customer support [Use This Template](https://thedouble.ai/auth/signup) ## Similar Agent Templates - Client-facing [Customer Support](https://thedouble.ai/agent-templates?category=Customer%20Support) ##### [Client Call Log & Notes AI Agent Template](https://thedouble.ai/agent-templates/client-call-log-and-notes-ai-agent) The Client Call Log & Notes AI Agent enables customer support teams to collect client information and log call notes efficiently, streamlining their support process with an AI customer support agent. 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