--- title: "Online Shopping Survey AI Agent Template | TheDouble" description: "The Online Shopping Survey AI Agent gives e-commerce businesses a simple way to collect customer feedback through automated surveys, using an AI survey." url: https://thedouble.ai/agent-templates/online-shopping-survey-ai-agent --- Agent template # Online Shopping Survey AI Agent Template The Online Shopping Survey AI Agent gives e-commerce businesses a simple way to collect customer feedback through automated surveys, using an AI survey agent to improve customer satisfaction. [Use This Template](https://thedouble.ai/auth/signup) [All templates](https://thedouble.ai/agent-templates) ## About this Online Shopping Survey AI Agent Template The Online Shopping Survey AI Agent template is designed for e-commerce businesses to collect honest customer feedback through a quick and natural chat, using automated feedback collection to route happy and unhappy responses to the right follow-up. This template helps small businesses turn scattered opinions into actionable insights, using a customer feedback AI to log results in Google Sheets and enable timely follow-up. With this ready-to-use template, e-commerce teams can focus on what matters most - delivering great customer experiences. ### Common Use Cases for this Template Post-purchase feedback Post-purchase survey to gauge customer satisfaction Product review collection Product review collection to improve product offerings Customer satisfaction survey Customer satisfaction survey to identify areas for improvement Net promoter score analysis Net promoter score analysis to measure customer loyalty ### What's included in the Online Shopping Survey Agent Template - Automated feedback collection through chat - Conditional routing for happy and unhappy customers - Google Sheets integration for result logging - Timed follow-up for feedback and review requests - Customizable questionnaire for specific business needs ### Frequently asked questions **Who can use this template?** This template is designed for e-commerce businesses of all sizes, looking to collect customer feedback and improve customer satisfaction. **How does the template handle unhappy customer responses?** The template uses conditional routing to direct unhappy customers to a follow-up conversation, ensuring timely resolution and improving customer satisfaction. **Where are the survey results stored?** Survey results are logged in Google Sheets, providing a centralized and accessible location for analysis and follow-up. **Can I customize the template's workflow?** Yes, after installing this template, you can edit almost anything in the workflow, including questions, routing, messages, and allowed integrations, to fit your specific e-commerce business needs. **How do I install this template?** To install this template, simply click 'Use this template' on this page while signed in to your theDouble.ai account, or find it in the Templates section of the Workflows tab, and follow the prompts to install it onto your Double. Details Type Survey & Feedback AI Agent Category E-commerce & Retail Setup time <3 minutes Price Free How to set up 1. Install the template Click 'Use this template' to add it to your Double 2. Customize the questionnaire Edit the questions to fit your business needs 3. Connect Google Sheets Integrate your Google Sheets account for result logging Ready to deploy? Install this template to start collecting feedback today [Use This Template](https://thedouble.ai/auth/signup) ## Similar Agent Templates - Client-facing [E-commerce](https://thedouble.ai/agent-templates?category=E-commerce) ##### [New Product Feedback Survey AI Agent Template](https://thedouble.ai/agent-templates/new-product-feedback-survey-ai-agent) The New Product Feedback Survey AI Agent is designed for e-commerce and retail businesses to collect structured feedback through a quick chat, using an AI survey agent to gauge customer satisfaction. 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