--- title: "Feedback AI Agent to Collect Insights and Route Issues" description: "Collect customer feedback, ask follow-up questions, capture sentiment, spot recurring issues, and route insights to the right team for action." url: https://thedouble.ai/ai-agent/feedback --- 1. [Home](https://thedouble.ai/) 2. [AI Agents](https://thedouble.ai/ai-agent) 3. Feedback AI agent · live 24/7 # Collect Deeper Customer Insights With Interactive Agents Your Feedback Agent talks to customers in the moment and asks the right follow-up questions, so nothing gets lost before it reaches your team. [Sign up with Google](https://thedouble.ai/auth/signup)[Sign up with Linkedin](https://thedouble.ai/auth/signup)[Sign up with email ↗](https://thedouble.ai/auth/signup) ## What the Feedback Agent Can Do #### Collect Feedback in Text or Voice Let respondents type or talk, whichever feels more natural for the moment. #### Run Structured Interviews Walk every respondent through the same set of questions using the Questionnaire skill, so nothing gets skipped. #### Ask Smart Follow-Ups Go beyond a single rating. Ask clarifying questions based on what the respondent just said, not a fixed script. #### Capture Respondent Identity Collect a name and email so feedback can be traced back to a real customer, or leave it anonymous when that fits better. #### Summarize Conversations Turn a long feedback conversation into a short summary your team can scan in seconds. #### Log Responses Automatically Send structured answers straight into a connected spreadsheet, so nothing has to be copied or retyped. #### Flag Urgent Feedback Use sentiment-based triggers to flag feedback that needs a faster response from your team. #### Smart Feedback Routing Send bug reports or feature requests down different paths, based on conditions you define. #### Update CRM & Tools Push feedback into your CRM or other connected tools as it comes in, keeping records current without manual data entry. #### Collects Feedback 24/7 Take in feedback any time, day or night, even outside business hours, so nothing has to wait until Monday. #### Book Follow-Up Calls Offer a quick call when feedback needs a deeper conversation, using your connected calendar, without any manual back and forth. #### Share Resources Send a help article or release note when a respondent needs more context before continuing, right inside the conversation. #### BENEFITS ## Capture Feedback 24/7 Without the Manual Work Turn every customer conversation into structured feedback your team can act on, without anyone having to ask the same questions twice. #### Less Manual Work Feedback gets collected and logged automatically, so your team spends less time on intake and more time acting on what customers actually said. #### Instant Feedback Response Customers and users get heard the moment they have something to say, instead of filling out a form and waiting for a reply. #### Seamless Escalation and Trust The agent captures every detail accurately and routes anything urgent or sensitive straight to your team, so nothing falls through the cracks. ## Your Customers' Feedback Shouldn't Get Lost in an Inbox Let customers and users share feedback the moment they have it, instead of waiting on a form or a reply. Launching in phases. Limited access. #### HOW IT WORKS ## 2 minutes is all it takes 1. #### Instant twin with LinkedIn import Start with what you already have. Import your LinkedIn profile to instantly create a structured, credible base for your Digital Twin. 2. #### Clone your voice and personality Record a quick sample to clone your voice and define your personality. Your Twin should sound, act, and respond—just like you. 3. #### Setup your twin's knowledge Sync your websites, PDFs, and links. Your Twin is grounded strictly in your real-world data, ensuring every answer is accurate and on-brand. 4. #### Ready to talk at every touchpoint Your Intelligent Identity is ready. Share your link, embed your Twin, and let it start talking, acting, and converting while you’re off the clock. - Email Signatures - Short URL for Socials - Meeting Backgrounds - Branded QR Codes ## Common Questions About the Feedback Agent Everything you need to know about how the Feedback Agent collects responses and gets them to the right person. **Does feedback get logged automatically?** Yes. Responses can be sent straight into a connected spreadsheet or CRM as they come in. **Can it escalate urgent or sensitive feedback?** Yes. The agent can flag and route urgent or sensitive feedback straight to your team instead of trying to handle it alone. **What's the difference between a Feedback Agent and a Support Agent?** A Feedback Agent focuses on collecting structured responses and follow-ups. A Support Agent focuses on answering questions and resolving issues directly. **Can it follow my own feedback questions or framework?** Yes. Upload your questions and instructions, and the agent follows them in every conversation. **Can it tell the difference between positive and negative feedback?** Yes. Sentiment-based triggers let the agent respond differently depending on tone, and flag anything that needs faster attention. **Can respondents stay anonymous?** Yes. You can collect a name and email, or let respondents skip that step entirely. **Can it follow up with respondents after a conversation?** Yes. It can send a follow-up email or trigger a workflow, depending on your setup. ## Ready to Build Your Feedback Agent? #### Turn every customer conversation into feedback your team can actually use. [Build Your Feedback Agent](https://thedouble.ai/auth/signup)