Last updated: May 2026
This Refund Policy applies to subscriptions and paid services offered under The Double, a product operated by Cardtree Technologies Private Limited.
At The Double, we want customers to feel confident when purchasing a paid plan. This policy explains when refunds may be requested, how refund requests are reviewed, and what happens to your account after a refund is issued.
1. Definitions
The Double, we, us, or our refers to the product operated by Cardtree Technologies Private Limited.
Service refers to the website, application, AI twin features, voice features, knowledge base, integrations, workflows, team features, and other tools provided through The Double.
Subscription Period refers to the duration of your paid plan, whether monthly, annual, or any other billing cycle offered at the time of purchase.
Refund Window refers to the period during which an eligible customer may request a refund.
Paid Features refers to any features, limits, usage, credits, integrations, or capabilities available only on paid plans.
2. Subscription Plans
The Double may offer free and paid subscription plans for individuals, professionals, teams, and businesses.
Plan names, pricing, limits, usage credits, and included features may change from time to time. The applicable plan details are those shown at the time of purchase or renewal.
3. Refund Terms
3.1 7-Day Refund Window
We offer a 7-day refund window for eligible first-time purchases of paid subscriptions.
The refund window starts from the date of successful payment.
Refund requests made within this period may be approved if they meet the eligibility conditions in this policy.
3.2 After the Refund Window
Refund requests made after the 7-day refund window are generally not eligible.
If a refund is not approved, you will continue to have access to your paid plan until the end of the current billing period, unless your account is suspended or terminated under our Terms of Service.
3.3 Renewals
Subscription renewals are generally non-refundable once charged.
Customers are responsible for cancelling their subscription before the renewal date if they do not wish to continue.
3.4 Usage-Based Charges and Add-Ons
Certain features may involve usage-based costs, credits, minutes, AI responses, voice usage, scraping, integrations, workflows, storage, or other paid add-ons.
Refunds may not be available for consumed usage, exhausted credits, completed AI processing, voice minutes, scraping jobs, or other resource-intensive services already delivered.
4. Exceptions and Limitations
Refunds may be denied in the following cases:
- The refund request is made after the 7-day refund window.
- The account has shown heavy or excessive usage of paid features.
- Paid credits, minutes, AI responses, scraping, or similar usage-based resources have been significantly consumed.
- The account has violated our Terms of Service, Acceptable Use Policy, Community Guidelines, or other applicable policies.
- The request appears to involve abuse, fraud, repeated refund behavior, or misuse of the Service.
- The subscription was purchased through a third-party platform whose refund rules apply separately.
Any referral, affiliate, or partner bonus linked to a refunded payment will not be paid and may be reversed if already credited.
We reserve the right to review refund requests on a case-by-case basis.
5. Account Status After Refund
If a refund is approved and processed:
- Your paid subscription will be cancelled.
- Your account may be moved to the free plan, if available.
- Paid features, higher limits, usage credits, voice access, team features, integrations, or other premium capabilities may be removed.
- Existing data may remain available subject to free plan limits.
- We may restrict or remove access to features that were available only under the refunded plan.
6. How to Request a Refund
To request a refund, email us at:
Use the subject line:
Refund Request - [Your Plan Name]
Please include:
- Your full name
- Email address linked to your The Double account
- Plan purchased
- Purchase date, if known
- Reason for requesting the refund
7. Processing Timeline
We aim to review refund requests within 2 business days.
If approved, the refund will usually be initiated within 5 business days.
Once processed, the refunded amount may take 5 to 10 business days to appear in your original payment method, depending on your bank, card provider, or payment processor.
We are not responsible for delays caused by banks, payment processors, card networks, or exchange rate fluctuations.
8. Currency and Payment Method
Refunds will be processed to the original payment method used for the purchase, where technically possible.
Refunds will generally be processed in the original currency of purchase.
Any currency conversion differences, foreign exchange charges, bank fees, or payment gateway charges may not be refundable.
9. Legal Rights
This Refund Policy does not limit any rights you may have under applicable consumer protection laws.
Where local law requires a different refund, cancellation, or withdrawal right, we will comply with such applicable legal requirements.
10. Changes to This Policy
We may update this Refund Policy from time to time.
If we make material changes, we may notify users through the website, application, email, or other reasonable means.
The version of the policy in effect at the time of purchase will generally apply to that purchase, unless required otherwise by law.
11. Contact
For refund requests or questions about this policy, contact:
Cardtree Technologies Private Limited
Product: The Double
Email: [email protected]
