Customer Success Agent
A customer success agent that guides customers, answers product questions, shares resources, collects feedback, and helps users get more value.
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Scale the support team with an automated agent
This Double support agent talks and answers inquiries, explains PDF demos using knowledge base rules, and escalates via email.
THE PROBLEM
Support teams drown in repetitive, text heavy inquiries
Customer service teams spend the majority of the day answering the exact same basic questions. This repetitive manual labor drains team bandwidth and prevents fast escalation for truly critical platform issues.Endless Repetitive Tickets
Representatives waste valuable hours typing identical answers for basic questions.Confusing Text Explanations
Complex troubleshooting steps get lost in frustrating, text heavy emails.Delayed Ticket Triage
Critical issues get buried while staff manually route every request.Inconsistent Knowledge Sharing
Manual responses constantly deviate from official knowledge base rules.What the Support Agent Can Do
Resolve FAQs Instantly
Turn your static FAQ page into a conversational assistant that resolves repetitive questions before they reach your inbox.Host a Dedicated Help Page
Share a simple public link that acts as a 24/7 virtual front desk for your practice, agency, or business.Live Support Chatbot
Add a responsive chat widget to the corner of your website so visitors can ask for help the moment they get stuck.Voice-Powered Assistance
Let users initiate ultra-low-latency voice calls with your agent to resolve complex issues hands-free.Distribute Resources Instantly
Allow the agent to dynamically serve intake forms, aftercare PDFs, or technical guides directly in the chat window.Guided Troubleshooting
Have the agent walk clients through a structured troubleshooting process or explain a complex slide deck conversationally.Escalate Complex Issues
Gently transition frustrated clients by taking their contact details and promising a direct follow-up from a specialist.Custom Support Persona
Configure specific greetings and conversation rules to ensure every client feels welcomed and understood.Sync to Your CRM
Keep a perfect record of every client conversation in your dashboard, or sync the transcripts to your existing CRM workflows.Monitor Client Frustrations
Monitor conversation logs to identify gaps in your knowledge base and continually train your agent to be smarter.Schedule Expert Intervention
Automatically trigger a Calendly link in the chat if a client needs a dedicated 1-on-1 consultation or appointment.Automate Feedback Collection
Have the agent identify expansion opportunities and collect actionable client feedback directly within the support chat window.EXPLORE AGENTS
Identity Agents That Talk and Act
Double AI is the "Front Door" to your professional presence, working across every channel you already use so every interaction feels connected.
Support Agent
A support agent that answers customer questions, shares tutorials, collects issue details, escalates problems, and keeps support moving.
Internal Training Agent
An internal training agent that teaches SOPs, explains playbooks, answers employee doubts, and supports onboarding anytime.
Scheduling Agent
A scheduling agent that helps people book meetings, confirm purpose, capture context, and route requests without back-and-forth.
Feedback Agent
A feedback agent that collects responses, asks follow-up questions, logs insights, and routes useful feedback to the right team.
Onboarding Agent
An onboarding agent that guides new users through setup, answers questions, shares resources, and helps customers reach value faster.
SUPPORT DOUBLE
Deliver accurate resolutions at any scale
This Double represents the entire support team voice, applying strict knowledge base rules to explain PDF demos, resolve inquiries, and escalate tickets appropriately.Answer inquiries when the team is offline.
24/7 AUTOMATED SUPPORT
Support teams eventually log off, but customer problems never sleep. A digital agent delivers immediate responses to global inquiries around the clock without ever clocking out.
- Provide instant answers anytime.
- Eliminate overnight ticket backlogs.
- Maintain continuous service availability.
Talks through complete interactive demos.
INTERACTIVE WALKTHROUGHS
Go beyond basic text replies. The conversational agent talks through visual PDF solution demos while strictly adhering to approved knowledge base rules.
- Present visual PDF solutions.
- Apply strict knowledge guidelines.
- Guide inquiries step by step.
Route critical issues instantly.
CONNECTED WORKFLOWS
Move advanced problems to the right human representative seamlessly. The system analyzes ticket intent and immediately triggers direct email escalations for high priority requests.
- Identify high priority problems.
- Trigger instant email escalations.
- Bypass crowded manual queues.
Resolve inquiries exactly where they happen.
OMNICHANNEL DISTRIBUTION
Embed directly into websites, integrate into professional email signatures, and distribute via support links.
- Embed the agent directly into website pages.
- Integrate into professional email signatures.
- Distribute via dedicated support links.
POWERFUL FEATURES
Everything your business needs to respond faster
Turn every visit into an interactive conversation guided by your voice, knowledge, and rules.
Voice & Text Double
Enable voice or chat support using your custom knowledge base and tone.
Centralized Support Profiles
Provide one branded place for support, documentation links, and inquiries.
Knowledge Base
Train the support agent on websites, PDFs, FAQs, and company information.
Support Skills & Workflows
Enable the support agent to book meetings, escalate emails, and trigger resolution actions.
Inquiry Qualification
Analyze incoming support requests, categorize ticket intent, and determine appropriate resolution paths automatically.Support Resolution
Guide users through troubleshooting steps and resolve inquiries within a single, continuous flow.Instant Email Escalation
Trigger automated email escalations for complex tickets to ensure fast, prioritized human intervention.Rules Enforcement
Ensure standardized responses by applying strict knowledge base guidelines across every support interaction.Deploy an interactive support agent.
Scale customer service operations by automating repetitive inquiries instantlLaunching in phases. Limited access.
BENEFITS
Resolve customer inquiries instantly.
Always Available
Deliver continuous support through voice or text chat. Customers receive immediate answers around the clock without waiting for human representatives.Strictly Governed
Responses remain anchored entirely in official company knowledge base rules, ensuring safe, consistent brand representation.Built to act
Move past basic chat. Execute advanced workflows, present visual PDF demonstrations, and trigger automatic email escalations for critical issues.HOW IT WORKS
2 minutes is all it takes
STEP 1Instant twin with LinkedIn import
Import official LinkedIn profiles or build agents manually. Establish a structured, credible baseline for professional brand representation immediately.
STEP 2Clone your voice and personality
Upload an audio sample to clone exact vocal tones. Assign specific personality traits to control text and voice behavior perfectly.
STEP 3Sync complete support knowledge
Upload PDFs, text documents, and official support articles. Sync entire help portals to guarantee perfectly accurate automated answers.
STEP 4Deploy support everywhere instantly
Embed the agent directly into websites. Add support links to professional email signatures, social bios, and dedicated help pages. Email Signatures · Short URL for Socials · Meeting Backgrounds · Branded QR Codes
Ready to deploy an intelligent support AI Twin?
Launch a digital agent to automate repetitive resolutions and scale customer service operations seamlessly.
You might have some questions!
Here’s everything you need to know about Double, from features to getting started.What exactly is an automated support agent?
An interactive digital assistant trained exclusively on official company knowledge bases. The agent answers customer inquiries, provides visual troubleshooting steps, and escalates complex issues automatically.
Does deploying the agent require technical expertise?
No. Simply upload help center articles, PDFs, and official support documents directly into the platform knowledge base. Full deployment takes minutes without writing any code.
What makes this different from standard support chatbots?
Standard bots offer rigid experiences by simply linking to external help articles. This intelligent platform creates dynamic, conversational troubleshooting interactions and executes advanced ticket resolutions.
Is a free tier available?
Yes. A free plan exists to test core automated support capabilities. Premium tiers provide advanced analytics, increased voice minutes, and expanded knowledge base capacity.
Do voice minutes or text replies expire?
Monthly plan credits reset every billing cycle and do not roll over. However, purchased add-on expansion packs remain active continuously without expiring.
Are usage limits shared across multiple agents?
Yes. Text reply and voice minute capacities pool together automatically across all deployed support twins within the main account.
Is uploaded company and customer data secure?
Absolutely. Enterprise-grade encryption protects all uploaded help documents, conversation logs, and customer details to ensure strict privacy and security compliance.
Need help with setup or have more questions?
Email [email protected] or use the official contact page for specialized enterprise deployment help, custom support integrations, or advanced configuration assistance.
