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Scale the support team with an automated agent

This Double support agent talks and answers inquiries, explains PDF demos using knowledge base rules, and escalates via email.

a voice agent visualisation
Home
Solutions
Support

Scale the support team with an automated agent

This Double support agent talks and answers inquiries, explains PDF demos using knowledge base rules, and escalates via email.

a voice agent visualisation
Home
Solutions
Support

Scale the support team with an automated agent

This Double support agent talks and answers inquiries, explains PDF demos using knowledge base rules, and escalates via email.

a voice agent visualisation

THE PROBLEM

Support teams drown in repetitive, text heavy inquiries

Customer service teams spend the majority of the day answering the exact same basic questions. This repetitive manual labor drains team bandwidth and prevents fast escalation for truly critical platform issues.

Endless Repetitive Tickets

Representatives waste valuable hours typing identical answers for basic questions.

Confusing Text Explanations

Complex troubleshooting steps get lost in frustrating, text heavy emails.

Delayed Ticket Triage

Critical issues get buried while staff manually route every request.

Inconsistent Knowledge Sharing

Manual responses constantly deviate from official knowledge base rules.

THE PROBLEM

Support teams drown in repetitive, text heavy inquiries

Customer service teams spend the majority of the day answering the exact same basic questions. This repetitive manual labor drains team bandwidth and prevents fast escalation for truly critical platform issues.

Endless Repetitive Tickets

Representatives waste valuable hours typing identical answers for basic questions.

Confusing Text Explanations

Complex troubleshooting steps get lost in frustrating, text heavy emails.

Delayed Ticket Triage

Critical issues get buried while staff manually route every request.

Inconsistent Knowledge Sharing

Manual responses constantly deviate from official knowledge base rules.

THE PROBLEM

Support teams drown in repetitive, text heavy inquiries

Customer service teams spend the majority of the day answering the exact same basic questions. This repetitive manual labor drains team bandwidth and prevents fast escalation for truly critical platform issues.

Endless Repetitive Tickets

Representatives waste valuable hours typing identical answers for basic questions.

Delayed Ticket Triage

Critical issues get buried while staff manually route every request.

Confusing Text Explanations

Complex troubleshooting steps get lost in frustrating, text heavy emails.

Inconsistent Knowledge Sharing

Manual responses constantly deviate from official knowledge base rules.

What the Support Agent Can Do

What the Support Agent Can Do

Resolve FAQs Instantly

Turn your static FAQ page into a conversational assistant that resolves repetitive questions before they reach your inbox.

Resolve FAQs Instantly

Turn your static FAQ page into a conversational assistant that resolves repetitive questions before they reach your inbox.

Host a Dedicated Help Page

Share a simple public link that acts as a 24/7 virtual front desk for your practice, agency, or business.

Host a Dedicated Help Page

Share a simple public link that acts as a 24/7 virtual front desk for your practice, agency, or business.

Live Support Chatbot

Add a responsive chat widget to the corner of your website so visitors can ask for help the moment they get stuck.

Live Support Chatbot

Add a responsive chat widget to the corner of your website so visitors can ask for help the moment they get stuck.

Voice-Powered Assistance

Let users initiate ultra-low-latency voice calls with your agent to resolve complex issues hands-free.

Voice-Powered Assistance

Let users initiate ultra-low-latency voice calls with your agent to resolve complex issues hands-free.

Distribute Resources Instantly

Allow the agent to dynamically serve intake forms, aftercare PDFs, or technical guides directly in the chat window.

Distribute Resources Instantly

Allow the agent to dynamically serve intake forms, aftercare PDFs, or technical guides directly in the chat window.

Guided Troubleshooting

Have the agent walk clients through a structured troubleshooting process or explain a complex slide deck conversationally.

Guided Troubleshooting

Have the agent walk clients through a structured troubleshooting process or explain a complex slide deck conversationally.

Escalate Complex Issues

Gently transition frustrated clients by taking their contact details and promising a direct follow-up from a specialist.

Escalate Complex Issues

Gently transition frustrated clients by taking their contact details and promising a direct follow-up from a specialist.

Custom Support Persona

Configure specific greetings and conversation rules to ensure every client feels welcomed and understood.

Custom Support Persona

Configure specific greetings and conversation rules to ensure every client feels welcomed and understood.

Sync to Your CRM

Keep a perfect record of every client conversation in your dashboard, or sync the transcripts to your existing CRM workflows.

Sync to Your CRM

Keep a perfect record of every client conversation in your dashboard, or sync the transcripts to your existing CRM workflows.

Monitor Client Frustrations

Monitor conversation logs to identify gaps in your knowledge base and continually train your agent to be smarter.

Monitor Client Frustrations

Monitor conversation logs to identify gaps in your knowledge base and continually train your agent to be smarter.

Schedule Expert Intervention

Automatically trigger a Calendly link in the chat if a client needs a dedicated 1-on-1 consultation or appointment.

Schedule Expert Intervention

Automatically trigger a Calendly link in the chat if a client needs a dedicated 1-on-1 consultation or appointment.

Automate Feedback Collection

Have the agent identify expansion opportunities and collect actionable client feedback directly within the support chat window.

Automate Feedback Collection

Have the agent identify expansion opportunities and collect actionable client feedback directly within the support chat window.

EXPLORE AGENTS

Identity Agents That Talk and Act

Double AI is the "Front Door" to your professional presence, working across every channel you already use so every interaction feels connected.

Online

Customer Success Agent

A customer success agent that guides customers, answers product questions, shares resources, collects feedback, and helps users get more value.

Online

Support Agent

A support agent that answers customer questions, shares tutorials, collects issue details, escalates problems, and keeps support moving.

Online

Internal Training Agent

An internal training agent that teaches SOPs, explains playbooks, answers employee doubts, and supports onboarding anytime.

Online

Scheduling Agent

A scheduling agent that helps people book meetings, confirm purpose, capture context, and route requests without back-and-forth.

Online

Feedback Agent

A feedback agent that collects responses, asks follow-up questions, logs insights, and routes useful feedback to the right team.

Online

Onboarding Agent

An onboarding agent that guides new users through setup, answers questions, shares resources, and helps customers reach value faster.

SUPPORT DOUBLE

Deliver accurate resolutions at any scale

This Double represents the entire support team voice, applying strict knowledge base rules to explain PDF demos, resolve inquiries, and escalate tickets appropriately.

24/7 AUTOMATED SUPPORT

Answer inquiries when the team is offline.

Support teams eventually log off, but customer problems never sleep. A digital agent delivers immediate responses to global inquiries around the clock without ever clocking out.

  • Provide instant answers anytime.

  • Eliminate overnight ticket backlogs.

  • Maintain continuous service availability.

24/7 AUTOMATED SUPPORT

Answer inquiries when the team is offline.

Support teams eventually log off, but customer problems never sleep. A digital agent delivers immediate responses to global inquiries around the clock without ever clocking out.

  • Provide instant answers anytime.

  • Eliminate overnight ticket backlogs.

  • Maintain continuous service availability.

INTERACTIVE WALKTHROUGHS

Talks through complete interactive demos.

Go beyond basic text replies. The conversational agent talks through visual PDF solution demos while strictly adhering to approved knowledge base rules.

  • Present visual PDF solutions.

  • Apply strict knowledge guidelines.

  • Guide inquiries step by step.

INTERACTIVE WALKTHROUGHS

Talks through complete interactive demos.

Go beyond basic text replies. The conversational agent talks through visual PDF solution demos while strictly adhering to approved knowledge base rules.

  • Present visual PDF solutions.

  • Apply strict knowledge guidelines.

  • Guide inquiries step by step.

CONNECTED WORKFLOWS

Route critical issues instantly.

Move advanced problems to the right human representative seamlessly. The system analyzes ticket intent and immediately triggers direct email escalations for high priority requests.

  • Identify high priority problems.

  • Trigger instant email escalations.

  • Bypass crowded manual queues.

CONNECTED WORKFLOWS

Route critical issues instantly.

Move advanced problems to the right human representative seamlessly. The system analyzes ticket intent and immediately triggers direct email escalations for high priority requests.

  • Identify high priority problems.

  • Trigger instant email escalations.

  • Bypass crowded manual queues.

OMNICHANNEL DISTRIBUTION

Resolve inquiries exactly where they happen.

Embed directly into websites, integrate into professional email signatures, and distribute via support links.

  • Embed the agent directly into website pages.

  • Integrate into professional email signatures.

  • Distribute via dedicated support links.

POWERFUL FEATURES

Everything your business needs to respond faster

Turn every visit into an interactive conversation guided by your voice, knowledge, and rules.

Voice & Text Double

Enable voice or chat support using your custom knowledge base and tone.

Centralized Support Profiles

Provide one branded place for support, documentation links, and inquiries.

Knowledge Base

Train the support agent on websites, PDFs, FAQs, and company information.

Support Skills & Workflows

Enable the support agent to book meetings, escalate emails, and trigger resolution actions.

Inquiry Qualification

Analyze incoming support requests, categorize ticket intent, and determine appropriate resolution paths automatically.

Inquiry Qualification

Analyze incoming support requests, categorize ticket intent, and determine appropriate resolution paths automatically.

Support Resolution

Guide users through troubleshooting steps and resolve inquiries within a single, continuous flow.

Support Resolution

Guide users through troubleshooting steps and resolve inquiries within a single, continuous flow.

Instant Email Escalation

Trigger automated email escalations for complex tickets to ensure fast, prioritized human intervention.

Instant Email Escalation

Trigger automated email escalations for complex tickets to ensure fast, prioritized human intervention.

Rules Enforcement

Ensure standardized responses by applying strict knowledge base guidelines across every support interaction.

Rules Enforcement

Ensure standardized responses by applying strict knowledge base guidelines across every support interaction.

Inquiry Qualification

Analyze incoming support requests, categorize ticket intent, and determine appropriate resolution paths automatically.

Rules Enforcement

Ensure standardized responses by applying strict knowledge base guidelines across every support interaction.

Support Resolution

Guide users through troubleshooting steps and resolve inquiries within a single, continuous flow.

Instant Email Escalation

Trigger automated email escalations for complex tickets to ensure fast, prioritized human intervention.

Deploy an interactive support agent.

Scale customer service operations by automating repetitive inquiries instantl

Build Your Digital Support Twin

Launching in phases. Limited access.

BENEFITS

Resolve customer inquiries instantly.

Standard bots simply fetch help center links. An intelligent support twin guides users through complex troubleshooting steps and takes automated action.

Always Available

Deliver continuous support through voice or text chat. Customers receive immediate answers around the clock without waiting for human representatives.

Always Available

Deliver continuous support through voice or text chat. Customers receive immediate answers around the clock without waiting for human representatives.

Strictly Governed

Responses remain anchored entirely in official company knowledge base rules, ensuring safe, consistent brand representation.

Strictly Governed

Responses remain anchored entirely in official company knowledge base rules, ensuring safe, consistent brand representation.

Built to act

Move past basic chat. Execute advanced workflows, present visual PDF demonstrations, and trigger automatic email escalations for critical issues.

HOW IT WORKS

2 minutes is all it takes

STEP 1

Instant twin with LinkedIn import

Import official LinkedIn profiles or build agents manually. Establish a structured, credible baseline for professional brand representation immediately.

STEP 2

Clone your voice and personality

Upload an audio sample to clone exact vocal tones. Assign specific personality traits to control text and voice behavior perfectly.

STEP 3

Sync complete support knowledge

Upload PDFs, text documents, and official support articles. Sync entire help portals to guarantee perfectly accurate automated answers.

STEP 4

Deploy support everywhere instantly

Embed the agent directly into websites. Add support links to professional email signatures, social bios, and dedicated help pages.

  • Email Signatures

  • Short URL for Socials

  • Meeting Backgrounds

  • Branded QR Codes

Ready to deploy an intelligent support
AI Twin?

Ready to deploy an intelligent support
AI Twin?

Launch a digital agent to automate repetitive resolutions and scale customer service operations seamlessly.

Launch a digital agent to automate repetitive resolutions and scale customer service operations seamlessly.

Build A Support Twin

You might have some questions!

Here’s everything you need to know about Double, from features to getting started.

What exactly is an automated support agent?

An interactive digital assistant trained exclusively on official company knowledge bases. The agent answers customer inquiries, provides visual troubleshooting steps, and escalates complex issues automatically.

Does deploying the agent require technical expertise?

No. Simply upload help center articles, PDFs, and official support documents directly into the platform knowledge base. Full deployment takes minutes without writing any code.

What makes this different from standard support chatbots?

Standard bots offer rigid experiences by simply linking to external help articles. This intelligent platform creates dynamic, conversational troubleshooting interactions and executes advanced ticket resolutions.

Is a free tier available?

Yes. A free plan exists to test core automated support capabilities. Premium tiers provide advanced analytics, increased voice minutes, and expanded knowledge base capacity.

Do voice minutes or text replies expire?

Monthly plan credits reset every billing cycle and do not roll over. However, purchased add-on expansion packs remain active continuously without expiring.

Are usage limits shared across multiple agents?

Yes. Text reply and voice minute capacities pool together automatically across all deployed support twins within the main account.

Is uploaded company and customer data secure?

Absolutely. Enterprise-grade encryption protects all uploaded help documents, conversation logs, and customer details to ensure strict privacy and security compliance.

Need help with setup or have more questions?

Email [email protected] or use the official contact page for specialized enterprise deployment help, custom support integrations, or advanced configuration assistance.