CAPABILITIES
From scattered content to agent-ready knowledge
Your best answers already exist across pages, posts, decks, videos, docs, and internal notes. The Double brings that knowledge together and makes it usable in real conversations.
POWERFUL FEATURES
Train from the places your knowledge already lives
Whether your content is on a website, inside a deck, buried in videos, or written across social posts, The Double helps turn it into usable context for your agents.
Turn your Knowledge into conversations
Bring them into The Double and make them available in every chat, voice call, demo, and workflow.
Launching in phases. Limited access.
BENEFITS
Better knowledge means better conversations
When your Double knows the right things, every interaction becomes sharper, more useful, and more likely to move forward.
You might have some questions!
Everything you need to know about training your Double with knowledge.
What is Knowledge Base in The Double?
Knowledge Base is where you add the information your Double should know. It can include websites, PDFs, decks, docs, social content, videos, custom text, FAQs, and reusable knowledge libraries.
What sources can I train my Double on?
You can train your Double using websites, PDFs, documents, decks, custom text, LinkedIn, YouTube, Reddit, Substack, and other supported sources. More connected sources like Notion, Drive, X, and work apps can be added as they become available.
How is Knowledge different from Persona?
Knowledge is what your Double knows. Persona is how your Double behaves. For example, product pricing belongs in Knowledge. A rule like “ask one qualifying question before suggesting a plan” belongs in Persona.
Can different Doubles have different knowledge?
Yes. You can assign different sources to different Doubles. A sales Double can know pricing and objections, while a support Double can know help docs and troubleshooting guides.
Can teams share the same knowledge?
Yes. Teams can use shared libraries, company knowledge, team knowledge, and individual knowledge so every Double has the right context without duplicating sources.
Can I update knowledge later?
Yes. You can add new sources, remove outdated content, edit custom text, replace old documents, and improve your Double’s answers over time.
Does the Knowledge Base reduce hallucinations?
A strong Knowledge Base helps your Double answer from your own approved sources. It gives the agent better context, reduces generic replies, and makes it easier to improve weak answers.
