Agent template

Customer Feedback Collection AI Agent Template

Feedback forms get skipped. The Customer Feedback Collection AI Agent gathers richer, more honest input by making the process feel like a real conversation, asking follow-up questions based on what each customer says and logging structured summaries your team can actually act on.

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customer feedback collection ai agent supports call and chat with message icon panel for easy feedback management

About the Customer Feedback Collection AI Agent template

Survey links get ignored. A well-timed question in a chat gets an honest answer, and a follow-up to that answer gets something genuinely useful. The Customer Feedback Collection AI Agent template replaces static forms with an adaptive conversation that prompts more specific and complete responses from customers. It asks follow-up questions based on what each person actually says, categorizes feedback by theme as it arrives, and saves structured summaries to a Google Sheet so your team receives insight ready to act on. Product, support, and CX teams use it to hear more from more customers without manual analysis.

Common Use Cases for this Template

Post-purchase feedback

Collect purchase experience feedback through chat immediately after checkout, when impressions are freshest and completion rates are highest.

Service experience surveys

Survey customers after a service interaction to understand what went well and what fell short, with follow-up questions that surface the details.

Product improvement input

Gather structured product improvement input from active users with follow-up questions that move beyond vague ratings to specific suggestions.

NPS and satisfaction tracking

Run NPS and satisfaction check-ins that generate richer context than a numeric score alone, with categorized themes saved for trend analysis.

What's included in the Customer Feedback Collection AI Agent Template

Feedback collected through a natural conversation that prompts more honest and detailed responses
Structured follow-up questions asked based on each customer's initial response
Feedback categorized by theme as it arrives so analysis does not require manual sorting
Every response and summary saved to a Google Sheet with the context needed to act on it
A closing response sent to each customer once feedback is received, reinforcing that it was heard

Frequently asked questions

Who can use this template?

Any team that collects feedback from customers and wants richer, more complete responses. Product teams use it for improvement input, support teams use it for post-resolution surveys, and CX teams use it for NPS and satisfaction tracking across the customer journey.

How does conversational feedback differ from a standard survey?

A conversation adapts its follow-up questions based on what the customer just said, which typically surfaces more specific and honest detail than a fixed-format survey. Customers are also more likely to complete a short chat than a multi-question form that asks the same things regardless of their experience.

Where does the collected feedback go?

Every response, along with the categorized theme and the follow-up details, is saved as a row in your connected Google Sheet. Your team can filter by category, date, or sentiment without any manual cleanup, and nothing waits in an inbox to be transcribed.

Can I customize the questions and categories in this template?

Yes. The opening questions, the follow-up logic, and the categories used to tag responses are all editable. Build the feedback flow around the specific experience you want to understand, whether that is a product, a support interaction, or an event.

How do I set up this template?

This is a ready-to-use template. Sign in to theDouble.ai, click Use this template, and it installs onto your Double in one click. Open it in your workflows to set your feedback questions, configure categories, and connect your Google Sheet before going live.

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