Ticket backlogs grow when every inquiry, simple or complex, reaches the same queue. The Customer Support Chatbot AI Agent resolves common issues on the spot and escalates only the cases that genuinely need a human, so your team's time goes where it matters.
Support volume keeps growing whether or not there are enough people on the team to handle it. The Customer Support Chatbot AI Agent draws on your uploaded help content to resolve routine requests the moment they arrive, then gathers structured issue details for anything that needs a person and sends it along with the full conversation attached. Nothing waits in a queue that a quick answer could have cleared, and your team sees only the cases that genuinely need them. With theDouble.ai, support teams maintain consistent service quality at any hour without expanding headcount.
High-volume ticket deflection
Resolve the most common inbound questions automatically so your support team only handles the cases that require human judgment.
Order and account issue handling
Collect order numbers, account details, and issue descriptions through chat before routing the case to the appropriate team.
Common question resolution
Answer product, policy, and billing questions instantly from your knowledge base, reducing first-reply time to seconds.
Complex case escalation
Flag high-priority or sensitive cases and escalate them by email with full context so no urgent request sits unattended.
Issue context collected through a structured chat before any escalation is triggered
Common questions resolved instantly from your uploaded knowledge base content
Each inquiry routed to the correct resolution path based on the issue type
Complex or sensitive cases escalated by email with the full conversation attached
Every interaction logged to a Google Sheet to reduce ticket backlog and track response time
Client-facing
Consistent, on-brand support at any hour does not require a larger team. The Customer Service AI Agent handles inbound inquiries in your brand's voice, resolves issues from your knowledge base, and hands off complex cases to a human without losing any context.
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Client-facing
A customer's first message deserves an immediate, intelligent response, not a ticket number and a wait. The Customer Support Representative AI Agent resolves common issues on the spot and escalates complex ones with full context, so no inquiry ever falls through the cracks.
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Client-facing
Slow responses to information requests lose leads before a conversation even starts. The Information Request AI Agent engages every inquiry the moment it arrives, collects the context needed to answer it accurately, and routes anything that requires a human to the right person immediately.
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Client-facing
The IT Helpdesk Support AI Agent streamlines customer support by answering common questions, collecting issue details, and escalating complex cases to your team with full context, acting as a reliable AI customer support agent.
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Client-facing
Searching through docs and wiki pages wastes time that could go toward actual work. The Knowledge Access Agent answers questions directly from your uploaded content, so your team or customers get the right answer in seconds, not search results.
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Client-facing
Making users dig through documentation to find an answer is friction your product cannot afford. The Knowledge Base AI Agent serves as a conversational front door to your content, delivering accurate answers instantly and escalating to a human only when the answer is genuinely not there.
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Client-facing
Your support team should not spend every shift answering the same five questions. The Support Agent handles routine inquiries the moment they arrive, so customers get a real answer fast and your team only sees the cases that genuinely need them.
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Client-facing
The Custom Cake Order AI Agent is a designed-for bakeries AI order agent that streamlines custom cake orders and provides a user-friendly interface for customers.
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Client-facing
The Food Delivery AI Agent helps restaurants automate order taking and management, streamlining the process for customers and staff alike.
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Client-facing
The Menu Order AI Agent simplifies order management for restaurants, streamlining the process with automated order taking and real-time updates, making it an essential AI order agent.
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